Hardware Shop Express Privacy Policy

Introduction

Hardware Shop Express (ABN 57 680 098 793) is an online retailer that values its relationship with its users and we recognise your privacy concerns. 

Any personal information obtained from your use of this website or in our store will be dealt with in accordance with the Hardware Shop Express Privacy Policy set out below.

Protecting Your Privacy

Hardware Shop Express and its associated companies are committed to providing you with a high level of customer service.

This includes protecting and maintaining the privacy, accuracy and security of your personal information.

We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 (“Privacy Act”). This is in addition to our existing obligations under the Privacy Act.

What Personal Information Do We Collect and Hold?

In the process of conducting our business, we are likely to collect a wide range of personal information about you.

The type of personal information we collect always includes your name, your residential address, email address, telephone/mobile numbers, credit card or debit card details and products and services we provide to you.

If you choose not to allow us to collect this personal information we may not be able to provide you with the products and services you require. For legal reasons this information may need to be held by us after your account has been finalised.

How Do We Collect Personal Information?

Hardware Shop Express collects personal information directly from you when you submit it either online at hardwareshopexpress.com.au or in our stores or by telephone if applicable.

There may be occasions when we collect information from publicly available sources or third parties.

How Do We Use Personal Information?

The primary use of the personal information we collect about you will be used solely for the purpose of processing your order and communicating with you about:

• returns and exchange authorisations;

• emailing you tax invoices;

• delivery of the products you have purchased;

• dispatch and tracking information;

• providing you with the products and services you have asked for;

• administering your account;

• servicing our relationship with you.

After completing the checkout process, we reserve the right to include your email address as part of our email communications, from which you can unsubscribe if you choose.

We may use your personal information for research and development of our products or to send you information about other products and services which we provide, which may be of interest to you.

Disclosure of Personal Information

We may use or disclose your personal information to organisations outside Hardware Shop Express and its related companies for purposes relating to the management of your account with us. Such organisations include:

• electronic service providers who manage the services provided to you;

• mailing systems which organise delivery of the products you have purchased;

• maintenance and repair services;

• market research; and

• our professional advisers, accountants, lawyers and auditors.

We require these organisations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles as referred to in the Privacy Act (Commonwealth) 1988.

Security

Hardware Shop Express takes reasonable steps to ensure that your personal information is secure.

We have robust systems and procedures in place to protect your privacy whenever we collect, store, use or disclose personal information.

We are continually reviewing our procedures to ensure the highest standards of security are used to protect your personal information.

How to Access and Amend Personal Information

On request from you we will provide details of the personal information we hold about you.

The release of information is subject to some exceptions, such as information relating to existing or anticipated legal proceedings, together with exceptions provided by the Privacy Act.

Hardware Shop Express reserves the right to charge a fee for providing access to your information.

To protect your personal information, the request to Hardware Shop Express must be in writing and can be sent to our team by clicking here. Our objective is to respond to any request within a reasonable time frame. 

We also aim to ensure that your personal information is accurate, up to date and complete. Amendment of your personal information will be conducted upon written request from you.

Complaint Lodgement and Resolution

Hardware Shop Express is committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged with Hardware Shop Express by contacting us here. 

We will attempt to resolve any complaint within 7 business days. If resolution is not possible within this time frame we will contact you to discuss the matter further.

How Your Information May Be Shared

Except for the purposes outlined in the Hardware Shop Express Privacy Policy, we never sell or disclose your personal information, however we may release personal information under the following circumstances:

• when requested by the courts or laws (for example, a subpoena) or regulation, or is requested by a government agency;

• where we deem a company or an individual may be engaged in fraudulent activity or other deceptive practices that a government agency should be made aware of; and/or

• to appropriate persons, where your communication suggests possible harm to others.

Google Tracking Information

We use Google Ads to promote the site and Google Analytics to measure and improve the site’s performance.

In doing this, Google provides you with a cookie, which allows it to track and report on the results of our marketing efforts.

In doing this we retain no information on you or your business – it is something that Google uses as part of its network.

When you visit Hardware Shop Express your browser will receive a cookie; this is a small text file which gives you a unique and anonymous identifier.

Depending on your browser settings you may be asked to accept it, or it may do so automatically.

How Do We Use This Information?

This information is used by third-party vendors, including Google, and enables them to show ads on websites and other areas of the internet.

Google uses cookies to serve ads based on users who have already visited our website.

How to Opt Out

You can opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative.

How We Use the Information

We use cookies for the purposes of conducting re-marketing campaigns. Google’s Display Network uses the DoubleClick cookie.

You can opt out of DoubleClick cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.